Many years ago, my first job in the computer industry was as tech support engineer for a genealogy program called Family Tree Maker. One of the many memories from that job is a hand-written letter we received from a customer. I kept a copy of it for all these years because it was so memorable. I dug it out again last night talking to friends and realized I really should post this online and share it for a good laugh because it is priceless.
Warning: It contains rather colorful language, so don’t click if you’re easily offended.
The software was typically purchased by retired people with too much time and way too little computer knowledge. As a result, tech support was always a challenge. Back in those days, we still received support request via fax and snail mail.
That job was a great experience for me because it marked the beginning of my computer industry career, and I am glad I had that opportunity. That being said, I’m the first one to admit that I could never go back and do that job again. I have no idea how I survived over three years of explaining to grandmas how to locate and click the Start button on their screen. Shudder! Good times…