Tech support letter of the decade

Many years ago, my first job in the computer industry was as tech support engineer for a genealogy program called Family Tree Maker. One of the many memories from that job is a hand-written letter we received from a customer. I kept a copy of it for all these years because it was so memorable. I dug it out again last night talking to friends and realized I really should post this online and share it for a good laugh because it is priceless.

Warning: It contains rather colorful language, so don’t click if you’re easily offended.

Click here for the funny.

The software was typically purchased by retired people with too much time and way too little computer knowledge. As a result, tech support was always a challenge. Back in those days, we still received support request via fax and snail mail.

That job was a great experience for me because it marked the beginning of my computer industry career, and I am glad I had that opportunity. That being said, I’m the first one to admit that I could never go back and do that job again. I have no idea how I survived over three years of explaining to grandmas how to locate and click the Start button on their screen. Shudder! Good times…

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